Ive had xFinity for over 20 years and have never had this problem before. Choose Delivery Optimization form the list. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. Not having stuff run automatically after watching a video. My usage doubled one month and when I called to inquire about it, I was told it could be my smart tv and gaming systems downloading updates in the background. Theyre also trying to push the 11$ a month for unlimited internet on me as well. I am going to a Xfinity store near me this week. Then click the "New message" (pencil and paper) icon. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. This is happening to us as well! Good morning! Just adding another what the [EDIT] is happening to this thread. Could you please send our team a direct message with your full name and full address? (Happy New Year!). I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. The "To:" line prompts you to "Type the name of a person". He sent me a screenshot of my user name and password. Meaning, I'm responsible for paying whatever overage charges I receive. It may take a few minutes, please wait. Could it be someone has hacked in and using my internet as well? What happens if I use more than 1.2 terabytes in a month? Comcast, as usual, has been no help at all. They tell you they are send a technician only for them not to show up. Playing high quality music and videos consumes a large amount of data. I know XB-3 Modems are vulnerable to a DNS Hijack . They charge you $10 for every 50 GB over limit. Same thing here. (I have no idea what a GB, MB, TB is, etc.) Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. Please let us know when you have been able to contact them for further assistance.. I contacted Xfinity via online chat shortly after posting my comment. Some devices you may even be able to see what they are using the most. Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. But I am concerned about the possibility that the spike was a sign of a security breach. Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. In the Settings App, go to Home - Network and Internet - WiFi. Please make sure to provide your full name and service address. We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. That's about 100x our average usage over the past year. Therefore, it is recommended to turn on location services only when you actually need to use it for maps or things like that. During this time my April overcharge went from 247GB to 347GB. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. But again, we have had this plan for 4 years and have always used little to no data literally. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. I have included their contact information in this response. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. I'm already being charged $70 over right now(Sept. 25). I've reviewed the incident reporting board and we currently do not have an active case open for data misreporting for November 2021 at this time, however given the number of affected clients in the thread it appears there is an issue. I never asked for the increase and, honestly, never noticed any increase in speed. If you have questions about your services, we're here to answer them. Absolutely nothing has changed in our house. Then you can check if the iPhone using too much data has been fixed. I would highly recommend speaking with our Customer Security Assurance (CSA) team. Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). Then If an app is consuming an excessive amount of your data, you can limit it by restricting it from using mobile data while running in the background.To check data usage by apps follow the steps below. Look at your own system Xfinity!!!! We're now 13 days into March and I received the 90% usage notification. You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. We have security software and have our network secured. Thank you for your patience and understanding. It was a challenge to understand what he tried to communicate. Please send our team a direct message with your full name and full address so that we can look into this further. It was just the general customer service line unfortunately. I do check my data usage daily. To help conserve your monthly usage, you may want to consider the following tips: Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. I will be cancelling services with this predatory provider. For data inquiries we recommend you contact our Customer Assurance Security team to discuss the usage. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. I was livid. She continued and said the new modem is more secure. Maybe that is why is Facebook using so much data on my iPhone. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". We can look into the data usage for you and see what's going on. He indicated he only installs equipment. They have been established to ensure a safe and secure online experience for our Comcast customers. They can be reached at 1-888-565-4329. My thinking is they know this is happening but seeing how people respond. Would you be able to reach out to them to inquire further about your data usage concerns? WHAT? New comments cannot be posted. I had several people say they were sending me the data. I have attached their contact information below, just in case. If its Odd, like soandso.com This may be the Issue. My problem has not been solved so this is not accepted answer. Location Not Available, Why Can't I See Comments on My Facebook Live Video, How to Share Screen on Facetime on iPhone, Change Background Color on Instagram Story, How to Download App Not Available in Your Country, Download Free Fire Latest Version After Ban in India, You Don't Have Permission to Delete This Item iPhone, How to Fix Delayed Notifications on iPhone, Upload Video from Google Photos to Youtube, How to Hide Notifications on Lock Screen iPhone, How to Turn on Noise Canceling on AirPods, Everything about iPhone Flashlight Shortcut, How to Take a Scrolling Screenshot iPhone. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. Please let us know if you have any additional questions or concerns. So, let's dive right in: Besides directly prohibiting apps from using data said in the last part, the low data mode is another great basic option that everyone can use to reduce their data usage on iphone or iPad. T-Mobile Is on my way home. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. That's about 100x our average usage over the past year. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. Xfinity has a leakage or metering issue. I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. Your data usage could suddenly be high for a variety of reasons. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. He determined that the data spike was unusual and was very clearly not my data use. Otherwise, just keep them off to solve why is my iPhone using so much data. Scan this QR code to download the app now. Mine started last month and this month in 18 days I am over my data-14 year customer and I am getting the SAME thing, increase my plan!!! @user_d263b5 Does you Modem get disconnected randomly? @XfinityBrieI did exactly that and was swiftly ignored. Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. My son's gaming system has been off and no one is working from home. If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. After I complained I never came close to the cap again until last month. The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. I do want to see you get the answers you are seeking. 3. Someday we will have a choice of providers. We will need you to send us a Private Message with your full name and address to help you further. Seems like yet another money grab by Xfinity. Are those hotspots using MY INTERNET DATA? Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. I watch NetFlix and I am billed through xFinity. We have never been anywhere near getting to the 1.2 TB limit ever. No other changes in viewing here. Can you please meet us in a Peer to Peer chat/DM so we can help you? I would be more than happy to assist you with this further. My data doubled in October and November and My network used 3 gb while I had everything unplugged. Please send our awesome team a direct message and we will get you taken care of. Received the 90% data usage on the 13th of the month. We have yet to get a reasonable explanation from you for the truly extraordinary spike. They are simply there to negotiate you into a different plan. I know you mentioned having a ticket opened. If Xfinity is using a third party are they paying that third party? There's a Security Flaw with their Modems since 2017 . So far we have had no luck getting any explanation. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files Once I called them out on it the usage went back to normal. Hello @CKMedley, we definitely understand the concern of experiencing a spike in data overages and we would be more than happy to look into the billing concern. What is happening?. Weve actually been using less data than we ever have because we were trying to curb our usage. On one hand, I could just forget about it. Why does Comcast not help with this?? Nico responded this way, not exactly the response I was expecting. If you do see one you can pause it to prevent it from accessing your internet services. An "Xfinity Support" graphic replaces the "To:" line. No devices are using our network other than our own. @MrWright I never did get an explanation for Comcast. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. Good afternoon! Could you please send our team a direct message with your full name and full address? there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. Now Im over 2,225GB which is +600GB in the past week. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. I've never gone over 700GB in a month, ever. Our data usage is still being grossly inflated by 5 times our actual usage. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. Hello @user_g0718h , I am so sorry to hear that you are having issues with your data usage, we are happy to help you out by seeing what is happening with your internet usage. all XFINITY will do is sell you unlimited data.. thats their goal. Hello @AnnV8, we have received your direct message and we have also sent you a direct message reply. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. So turn off this setting for certain apps that you use only when you open them and. Ive historically used 125-200GB. Same is happening to me right now. Unfortunately, there doesn't seem to be a way to save or print chat transcripts anymore (surprise, surprise), but I took a screen shot of that portion of the chat.) Transfer WhatsApp between The evidence is damning so I think it might be worth it. @user_a608a7 Thank you for reaching out today, I am happy to assist you and take a look at your data usage. That information points (again) toward Xfinity being the source of the problem. The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. Type your message in the text area near the bottom of the window. Its been a week. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. Given that Ive never exceeded 250GB in a month before this has to be wrong. I guess I should have? I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. Xfinity engages with third parties for some of their stores as well. It can refresh the content and notify you the newest messages when you turn on Wifi or mobile data. I spoke to someone this morning and they took a look at my account with me. These things can add up and cause higher usage. In the past Iv verified from family in other States that got infected. I did a little research about using data. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been a Comcast/Xfinity customer for over 20 years. I feel completely hopeless. Click that or follow this link: From there, click the 'New Message' icon. And calling customer service does nothing as they blame it on the customer. What's the 1.2 Terabyte Internet Data Usage Plan? What is the average usage of people on your network today? Again, playing the video can cause iPhone using too much data. Chat was worthless. If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. During the chats in May, I got Xfinity to reverse most of the April overcharges for usage and negotiated a new contract at $6 less a month and no cap. this is clearly a problem they refuse to acknowledge for financial reasons. It is the same as photos or pictures. Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. While in the settings App, in the search box type delivery. Im a senior citizen so that adds another level to the xfinity abuse. Go to Settings > Accessibility > Motion. They can't hang up on a customer when the inquiries are face to face. Same issue for me. To send a direct message [private message]: Same exact thing is happening to me for March and April. 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Box type delivery and service address dialling 1-888-565-4329 had this plan for 4 years and have never this... To Peer chat/DM so we can look into account in further detail especially around any tickets submitted one... Account with me think it might be worth it can check if iPhone!