Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. They don't even comply with building code! We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? A week later, it went out again. I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. He specifically said that he does not need to nor would he be bothered to let anyone know in advance and that we should just expect that "things like this will happen" My car is covered in concrete dust- which he says is not his problem because I shouldn't park on the street (car is in my driveway though). How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. Pay was received in a timely manner. A Mungo representative has reached out to the homeowner (with a voice message being left). 4bd. You can also call us on 020 3856 6068. The Huskinses argue the circuit court erred in (1) finding the limitations period contained in the arbitration provision was not one-sided . Well guide you through the process. When I closed my yard was not complete due to all of the rain. Toll Brothers 5. The septic tank was pumped by a company at Mungo Homes expense. Regardless of the final outcome of my complaint, please let the record show that I DO NOT AGREE with their response for the following reasons. K. Hovnanian 4. I want this fixed. Mon-Tue 11am-5pm. Cabinets were installed June 20, and flooring was just completed July 2. - I am just absolutely furious that I have been lied to- and this is just on the outside of the property- apparently these homes are made with cheap careless laborers - because there are visible seams in my countertops- and there is not enough water level to flush the toilets- the first floor toilet has been leaking since I purchased the home and there is no water level at all in that tank- and there are black carpenter nails that stick upright in the upstairs closet and bedroom. I waited and waited so I took pictures from start to end for documentation. Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. Gaps 3/8 to , bowing,curling. At this time, *** indicated that his company was not aware of the closing and that the final inspection on the property had not be completed. 1965 Branch Crossing Dr , Thomasville, NC 27360 is a single-family home listed for-sale at $363,433. Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised. 2) As well, a Mungo employee acting and speaking on behalf of the company, should be informed before making promises. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. I closed on my beautiful Mungo home in the *** of *** (Lot#) on May 13. Shea Homes 6. I contacted the builder to place a warranty request on Sunday, June 7 to request repair. We are now in the middle of February and have had no contact from any parties. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. Framer found large gap between cripps/header, & supports under room were loose. Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. I spoke with Mungo representative, Tony Z., on 9/23/22. If you are inquiring about a product name or a paint color in your home, please refer to your contract documents. Palmetto Pride found issues related to the foundation and grading. Mungo Homes. A portion of each home sold is invested in each local community. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. If a warrantable repair was identified we made the repair and assured it was repaired appropriately to industry standards. We had ***'s do their inspection prior to showing them the home inspection report. BBB reports on known marketplace practices. The 2,523 sq. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. The average employee at Mungo Homes makes $51,445 per year. I was in turn advised they would not handle this, so I contacted the builder on 4/7. For Sale: 3 beds, 2.5 baths 2419 sq. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. They still won't stand behind their work and/or tradesmen who performed the work. Five weeks after the initial incident and my roof still leaks when it rains. July 4, in an attempt to get this resolved, I wrote another Mungo employee, C. I in hopes of getting some assistance. Upon her initial report to us, we conducted two mild tests of the substance. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. Moved in the house in 2021 (built in 2018 by Mungo Homes).We found a leak and stains along one side of the house and garage ceiling. Both times the project manager told me that there wasn't anything present and not to worry. We have been in contact with Mr. to address his areas of concern when the weather permits. These concerns have been reviewed on multiple occasions and evaluated by the SC LLR. Mungo was negligent. APPLY RESET. 4 Reviews. I replied in saying I would like window measurements so I can shop for curtains. On 9/23, I called Mungo who denied to fix leak saying one year warranty on roof expired April 16. My wife and I felt hurt, upset and hopeless. 07/02 - Resent photos to HVAC Company per their request via phone. HVAC Company sent another email to Mungo. Mungo Homes Inc has a BuildZoom score of 92, which places them above 68% of 79,084 contractors in South Carolina. Beware of Mungo. A new home should not bread this many issues. Scorched wires, flashing lights, & both legs of power replaced. Rick said he replaced supports with LVL beam, but didn't get eng ltr 3) 24 window issues. With a track record of success based on quality,. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. As of today we still do not know what is going on with my home. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. I finally got an appointment scheduled for 8/17. (roof leak, interior damage, water damage) I now fear there may be structural damage to my home due to this continuous leak. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. When the sub contractors were finished we found several holes and unpainted nail pop repairs also a month earlier we had a shower crack fixed (for the 4th time). The brick that fell from my home was large, heavy, decorative brick. Therefore, the installation of a French drain is not warrantable. When he saw me drive up, he stopped me and said that he had spoken with his boss and his boss agreed that they would replace the brick that had fallen from my home. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. Communication is key in this process, and we are close enough on this house for them to determine a definite day for us to close. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) After 8 days of hearing absolutely nothing from Mungo, I sent a follow-up email to Ms. M on 3/30/31. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. We are receiving neither. Posted 7:51:52 PM. BBB Tip: Find the right home builder for you, Need to file a complaint? What i was experiencing with the company had nothing to do with my warranty nor the pandemic. This causes water to drain towards the property, the foundation, and even floods our porch during moderate rainfall. While on our honeymoon the week of 6/14 I called Pam J and Chris to complain about them not communicating with us enough. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. This company offers new home construction. Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. Share. Several issues noted after closing on the property. David Weekley. Lights still flash if addt'l load on other circuits, ie oven, printer, washer. BBB is here to help. We are constantly in the dark on progress of our home. Then they tried to say we must have removed dirt from on top of it! The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. He gave me the number of someone named Billy who arranged it. Sharelines. Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. My husband and I are buying a home in ***. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We corresponded with Reagan Morris at Mungo. We recommend contacting a trusted landscaper to make any necessary repairs. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! He did not. 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