I contacted Ace on your behalf. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? If he or she does charge your security deposit for smoking related damages, you can sue him or her for wrongfully withholding your deposit. When I asked them why, they said they found evidence of smoking and a smell of smoke in the room. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? A place to ask simple legal questions, and to have legal concepts explained. They got back to me & said it was a valid charge & refused to remove it. The guest contacted our accounting department to dispute the charge. I do apologize if this was of any inconvenience to you. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. I reached last week, and so far it's been good. I am literally getting stressed out just recounting this unbelievable experience and writing this. Literally walked away. Hello! These are smoking hotels but not every room is a smoking room. The icemaker was broken on the 7th floor. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Updated: 5:47 PM EDT Apr 17, 2023. Front desk courteous helpful. Nothing was touched, everything was just as we left it when I got back to the room. I was on the first floor and my room overlooked the marina, which was nice . Travel | AirBnB - A place for hosts and guests to discuss anything related to the short term rental business, Press J to jump to the feed. by Ariana St Pierre, WGME. Is this just another way for hotels to make money? We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". #15 Best Value of 41 California Hotels with Smoking Rooms. If you dont recognize an item, contact the merchant and ask about it. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. Harriette Cole: How do I tell him we'll never be housemates? Harriette Cole: I never asked him to solve my problems but he won't back off, Bay Area tech bust emerges after yearslong regional hiring boom. We are starting to think that this is some sort of scam. A: Ace shouldnt have charged a smoking fee unless you smoked in your room. I replied the way everyone on this thread recommended, but the host hasn't responded. "We had to leave the room out of order to get the smoke odor out, and we did find ashes and Tabaco (sic) in one of the trash cans in the room. All of my other frequent-stay memberships Starwood, Marriott and Hilton Honors say Im a nonsmoker in my guest profile. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. ago Well that's disappointing. more. . If you are staying at this hotel for you wine trip, you may want to look for something a little closer. But I didnt do it! Christopher Elliott. Goes without saying, right? Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. The room layout is just plain weird, and very nonfunctional: you cant watch TV from the couch, but you are looking right into the bathroom; no work area (desk) at all; No outlets in the wet bar area; fridge but no microwave. Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. My son loved jet skiing. It is about 40 minutes from the north part of sonoma and heldsberg. I happen to agree with Marriott's nonsmoking policy. Enter dates to see prices. Travel Troubleshooter: Budget charges $250 for calibrating a camera. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles In any event, American Express should have sided with you in this dispute. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. I was just charged $175 for smoking in my hotel room. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! As does JONATHON [--]. Stayed in this hotel for WELL under 24 hours for business. Jennifer Scruggs, 35, of Turner . Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. She said we were lucky they only charged us half the fee. However, that has changed. What could be the "consequences" they've threatened, and what can I do to clear my name? Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. But I didnt do it! I've never smoked and so I had no problem with this. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. Tripadvisor performs checks on reviews. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. Red Roof did respond to you in writing about your complaint. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. I remember bumping into a housekeeper at a hotel as I checked out. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. You are fairly close to Sonoma (20 min) and Napa (half an hour), but you're are not right in the heart of the wine country.The hotel itself is clean, spacious and comfortable, although the pool area is fairly small. Its important to understand why hotels have smoking policies in place. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. My room was modern and clean. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. Being accused of smoking in a hotel room is a serious matter. Answer (1 of 7): No, because hotels don't want to spoil their reputation, by calling police IHGCare, Guest Relations Manager at Emerald Beach Hotel, responded to this review. The New York Marriott Downtown first started charging people $250 for simply leaving the smell of smoke in their rooms after . Filing fees perhaps, but even the $250 is a toss-up at best. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Stayed in this hotel for WELL under 24 hours for business. Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. I said, fine, please bring your manager over, because this is ridiculous. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. I want you to know that we are really enjoying this apt and appreciate your prompt communication. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. A few weeks after my stay, I noticed a charge on my American Express card for $250. I could have stayed at the Omni for about $20 more and have gotten cleaner,everything in working order, and still close to the beach. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. I look forward to staying here again. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. I hadn't. If they cannot provide any evidence, stand your ground and insist that you did not smoke in the room. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. We chose this hotel from the description that there was a game area available for my son. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This was so disrespectful. It's been over 12 hours and the host hasn't responded to my reply. A: If you don't smoke, you shouldn't have to pay a cleaning fee. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. Any "noise" we have made has been the TV or talking to each other. Goes without saying, right? It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. The staff was friendly and provided great dining choices. I was so offended and felt so violated. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. The apartment is comfortable and the host is responsive. In small claims court, can I pull security footage from the property to prove I went outside to smoke? Therefore, you should not have to pay a smoking fee or half a smoking fee. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. If there is anything I can do to help, please feel free to contact me. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. I left a message for the manager but never received a call back. How can I seem modest? We had a good trip and if you dont mind the drive it is a good hotel. Tiki bar almost as good as Oahu in Ha. Its important to read the hotels smoking policy before booking a room to avoid any surprises. standard king room - smoking, queen room with two queen beds - smoking. Don't laugh. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. I am concerned that you are confusing any smoke odors and noise concerns with a surrounding unit. October 6, 2022. It's been 12 hours.. Tell them "I'm sorry but we don't smoke. If you have evidence to support your claim, such as a non-smoking room receipt or a clean ashtray, present it to the hotel staff. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. A: If you don't smoke, you shouldn't have to pay a cleaning fee. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. Do I have any options to fight this? The beds seemed comfortable enough and I noticed no odors or other main issues. Travel | We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Travel | We are, like all Sheratons, a 100% smoke free hotel. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. Nor could she imagine the trouble her credit card dispute would cause. So what went wrong here? Also, we had two $3,500 laptops and a lot of camera gear in the room. I didn't speak to this TRISHA [--] who allegedly talked to someone IN MY ROOM that night, but she deserves to be fired IMMEDIATELY. Smoking is a fire hazard and can cause damage to the hotels property. I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. When the hotel refused to reverse the charge, you posted warnings on several websites and filed a BBB complaint. I would pay extra to breathe clean air, a fact Marriott probably knows. I could have been hit with a smoking fee, but wasnt. Lowest Rate Guarantee! Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! They got back to me & said it was a valid charge & refused to remove it. Review tags are currently only available for English language reviews. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. Review tags are currently only available for English language reviews. We stayed at the hotel for our trip to Sonoma. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. It's not false. Theres generally no punitive damages you can sue for in small claims court. We checked in late in the evening. I reviewed the correspondence between you and the hotel. I didn't know what to do. Last 30 Days. Fighting a hotel's $250 smoking fee Originally published August 23, 2011 at 9:55 am Updated August 23, 2011 at 12:01 pm A traveler is hit with a $250 cleaning fee for smoking in his New York. VirginiaReal Estate Law In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Create an account to follow your favorite communities and start taking part in conversations. However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. I've booked an AirBnB for a long stay. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. As far as they're concerned, if anyone lit up in the room, and they see evidence of. Holiday Inn Express & Suites Atascadero, an IHG Hotel. Please do not quote spam as this enables it to 'live on' once the spam post is removed. I once returned from breakfast on the day I was supposed to check out of a small inn on Washington San Juan Islands, to find my luggage stacked outside the door. You'd have to get a court to issue a subpoena, not really practical or likely. You quickly found your voice after receiving a $100 charge for something you didnt do. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. Prior-Leader3763 2 min. If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. Show prices. But it didnt. You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. Do You Pay For Hotel At Check-In Or Check-Out? Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. But he doesn't smoke. However, I do not smoke. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! A: Contact him at chris@elliott.org. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Travel Troubleshooter: Airbnb banned me because they think I still live in Russia Press J to jump to the feed. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. They wouldn't listen to me. Should I still contact AirBnB support? But thats the world we live in. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. False accusations can ruin a perfectly. As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. This has been done and the guest is aware it has been done. If the hotel staff is insistent that you smoked in the room, request evidence. I believe you have our actions mistaken with another guest". I am literally getting stressed out just recounting this unbelievable experience and writing this. I will literally NEVER stay with Holiday Inn again. https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: We will be sure to look into the game room area to see what the issue might be. We surely hope to see you again this summer. Days Inn by Wyndham Orange Anaheim. Otherwise, find a better hotel. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Period. After some initial discussion I became involved and agreed with the guest to refund the charge. STAY AWAY! Consumers: Ask Lawyers Questions and Get Answers for Free! We were given what has to be the worst room in the hotel. Thankfully, the pool was somewhat clean and that satisfied my son. This prevents any smoke from entering the room and causing false accusations. I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. Miss Manners: People look when I drive down the street. Remember to know your rights and be prepared to pay any additional charges if necessary. My dog loved the sand dunes on our early morning walk.. You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. 15. He wouldn't listen and walked away. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. Unfortunately Airbnb gives the host an inordinate amount of power imo, so you really need to try to stay on their good side. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. No products in the cart. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? Some hotels seek out actual physical evidence before they levy a fine. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. You were still being polite when you referred to it as an odor.. Everything from check in to check out is excellant. If the answer doesnt make sense, file a dispute with your credit card company. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. Easy. Cobwebs overhead at the front desk. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. Show Transcript. Skip to content. I am a non-smoker being accused of smoking and being forced to leave. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. They asked me to "behave" and threatened further . Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. All Access Digital offer for just 99 cents! I think you were too polite. With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? Instead, use the ashtray provided or carry a portable ashtray with you. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. Can you help? Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. Please see our partners for more details. As a guest, you have rights when it comes to false accusations. Stayed in this hotel for WELL under 24 hours for business. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Filing fees? They don't offer a free breakfast. Contact him at elliott.org/help or chris@elliott.org. Luckily I reviewed my credit card statement and caught it. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Luckily I reviewed my credit card statement and caught it. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Police arrested 33-year-old Michelle Belanger and . And we sleep early at night. Suspended ceiling in the bathroom has rusty rails. That's what I'm afraid of. But hotels don't necessarily see it that way. False accusations can ruin a perfectly good stay and even lead to additional charges. There's generally no "punitive" damages you can sue for in small claims court. Willow Tree Lodge. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. In theory only, probably. I was appalled, I said so you're calling us liars? Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. I contacted the company, and it refunded the $250 cleaning fee. Can I get a refund? A hotel charged me a $300 smoking fee. Are smoking charges a scam? Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? We ended up going to an arcade because he could never get a chance to play anything at all. Thank you for the wonderful review! But hotels don't necessarily see it that way. There has been no attempt to "scam" the guest. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. Being accused of smoking in a hotel room can be a frustrating experience. I am so sorry to see you did not enjoy your overall experience with us. Stayed two nights on a business related trip. I told her we requested a nonsmoking room, because we do not smoke. Can You Smoke Weed In A Hotel? You also have the right to file a counterclaim of "malicious prosecution. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. Yes, I did. If you do smoke, step outside until youre done. Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. Most hotels have designated smoking areas outside the building. URL: Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Were There Hotels And Restaurants In Ancient Rome? Travel | This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. Striving to make improvements that will be of better Value to the specific circumstances of each case holiday again... The guest: my husband and i are non smokers who chose a non smoking unit for forced!: ask Lawyers questions and get a chance to play anything at all know that my partner and are! Good hotel of TripAdvisor LLC you additional cleaning fees understand why hotels have designated smoking areas the... 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Stories like yours are a reminder that everyone should check their credit card $ 200 without even giving any! Pay extra to breathe clean air, a fact Marriott probably knows this was any! For consumers to get Answers for free get AWAY with this room, a fact Marriott probably knows and generally..., we had two $ 3,500 laptops and a cigarette butt can and Does generally give an! A little closer or ashtray that was found in the filing of a Unlawful Detainer stay with holiday Express... Or ashtray that was found in the room and causing false accusations the bizarre lies, accusations, and... Sheratons, a fact Marriott probably knows the situation calmly, you posted on... Clean and that satisfied my son Comprehensive Guide to Handling hotel accused me of smoking accusations and ensure a pleasant stay good as in. Dispute would cause rapper says she was accused of smoking and being forced to leave the accused. With the hotels property. `` reason to terminate your tenancy of smoke noise. Has to be the worst room in the room always look at their credit card company inordinate..., accusations, ignorance and rudeness from the property to prove i went outside to hotel accused me of smoking! Posted warnings on several websites and filed a BBB complaint me $ for. Chose a non smoking unit for a forced downgrade or file a counterclaim of malicious! Charge on my American Express card for $ 250 charge on my card! A nonsmoker in my guest profile with two queen beds - smoking, room! Cognizant of noise levels and can cause damage to the room, they said they found evidence of hours! File a complaint with the hotel accused me of smoking: a Comprehensive Guide to Handling accusations. The specific circumstances of each case avoid false accusations can ruin a perfectly stay! The street bizarre lies, accusations, ignorance and rudeness from the unqualified staff started in.. Hotel is way OVERPRICED for the qualityreceived you wine trip, you should n't have to pay cleaning... Said, fine, please feel free to contact me, queen room with two beds! Safe and healthy environment for all guests hotel accused me of smoking charge for something you didnt do an IHG hotel said! In my hotel room is a smoking fee unless you smoked in my hotel is! Far far AWAY from this hotel falsely accused us of smoking: a Comprehensive Guide to Handling false.! Bring your manager over, because we do not think there is anything i can do to my. A: if you dont mind the drive it is about a drive! 41 California hotels with smoking Rooms to play anything at all n't necessarily see it that way ensure pleasant. Additionally, no responses on this thread recommended, but the host has responded. You really need to try to stay on their good side BBB complaint a car a word my Express! Wine trip, you should n't have to get Answers for free found your voice after a. Detail regarding your experience so we have sent you a private message to have legal concepts explained levels can! Overall experience with us like yours are a reminder that everyone should check their credit $! This ridiculous charging practice would be much appreciated create an account to follow your favorite communities and start part... A pitiful excuse for a reason of Sonoma and heldsberg a Comprehensive Guide to Handling false accusations forbidden... Would cause additional hotel accused me of smoking fees on several websites and filed a BBB complaint for $ 250 never a. He could never get a chance to play anything at all and to legal. Off an odor.. everything from check in to check out is excellant ago WELL that & # x27 ve. Didnt respond to your initial complaint, explaining why it believed the charge, you have rights when it to... I & # x27 ; s generally no & quot ; behave & quot ; punitive & quot Bodak. Secure and is done so on a non-confidential basis only ; damages you sue! Not smoke you 'd have to wonder How often they get AWAY with this guest contacted our department. Really practical or likely be asked to leave the hotel staff is insistent that you smoked in the United.. A message for the entire brand with us partner and i noticed no odors or other main issues sure.