So, for some people, the site is a great way to offload some unwanted items for cash. It is truly an awful shopping experience! Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. I will never use this platform again. The IRS would like to know where all this money is also? It was outside the time frame of shipping, because tracking did not update which does happen. Waste of time! The Mercari platforms have bugs. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. Wed recommend reading reviews before deciding which to trust, as often the sites listed buyer/selling protection policies dont tell the whole story. We did also see Mercari reviews that mentioned getting paid quickly and having no issues with the service. Maybe consider using Depop or eBay instead of them if you're deciding on what to use. Then I was notified by Mercari and USPS that my package was delivered a couple days after. Anyway, she claimed that she had not received the package and that USPS was at fault. We bought and sold stuff on Mercari for months, here's our ultimate review guide to Mercari! Incorrect/missing item. As mentioned, the answer to, Is Mercari free? is yes when it comes to listing your products, but no when it comes to selling them. That's like a.5% issue rate. Gain trust and grow your business with customer reviews. I think my photos were very clear. Unfortunately, if you buy trash or fake on that one, their customer service won't take it seriously, will be slow, whereas Mercari will support you and straight away. In the search male with male pornography was shown. I reported some- only to find more! Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. No. I joined Mercari because its the only place that I could sell my open perfumes. I will never use them again! Mercari launched in the United States just a year later, and in the UK two years after that. At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. Their team has been unhelpful to work with and hasn't resolved my issues in any instances which has left me frustrated and not wanting to use this platform anymore to sell my items. But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. Why would I spend money and get blamed when it's someone else's mistake? Half of my items have been lost, not paid for but received, stolen, damaged, and then they close my account after years of loyalty and over 500 Great reviews from customers. USPS is the only one who requires it if your box is bigger than 12x12x12. While they do have a Contact Us link at the bottom of the page, it does not immediately take you to the Mercari contact number or even a contact form. No refund. After months using the Mercari service I can honestly say that my time with it has been mostly positive. Here Are the Facts! If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. They don't offer me anything. It goes against our guidelines to offer incentives for reviews. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. Selling items is easy and the Mercari apps streamlines the process. Mercari is a public company, which is headquartered in Japan. As of this writing, the Mercari contact number is 1-888-325-2168. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? Why not take that garage sale online with sites like Mercari? The Mercari app makes it a simple process for both sellers and buyers. This can include things that are out of stock at other retailers or have been discontinued by the company that produces them. The platform uses identification verification and reviews to help ensure all parties are fully informed during each transaction. Items arrived broken or did not have sufficient shipping paid meaning I had to pay additional fees to get the item. And overwhelmingly, Mercari reviews note poor customer service from the company. The process of creating an account is pretty self-explanatory, and a useful wizard will guide you through things like setting up a username, adding a profile picture, setting your location, and creating a brief description of what you do. No refund provided for clearly broken purchase. They strung me along until past the "acceptance" window, then they ghosted me. No packaging. Review fromDavid B. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. In the search male with male pornography was shown. AdvisoryHQ (All Rights Reserved), Why not take that garage sale online with sites like, Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3, Sign up for a Mercari account or sign in with Facebook, Create a listing, adding a few pictures of your item, the price, and description, When the item sells, ship it within 3 business days, Confirm to Mercari that youve shipped the item, The buyer confirms the item arrived as specified (they have 3 business days), After rating the buyer, you receive the funds in your Mercari balance, You can use the money for Mercari shopping or cash out and have it sent to your bank. I don't understand how Mercari allows this. All these are icing on an already pleasant little cake. If youre looking for online marketplace sites like Mercari, there are plenty of them out there for buying and selling new and used items. Have you ever gotten a low rating for something unfair or stupid? Verification can help ensure real people write reviews about real companies. I tried so hard to be reasonable, and patient. Had a different brand name cheaply made. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. So, the answer to, Who owns Mercari? would be: Its shareholders. The company has been around since 2013, and since then, it has grown to become one of the top buying and selling apps in the United States. If there is a direct deposit rejection from your bank, it will cost you $2. Once your account is verified, you will be able to create your first listing and sell your first item. As the other complaints, the help is pointless and difficult to find. Save your time and money and go with poshmark, Mercari has too many seller cancellations. Other useful services the Mercari app offers include the ability to print prepaid shipping labels and a $200 insurance (terms and conditions can be found here) in case your product is lost or damaged during shipping process. Many pictures. The item showed "fee shipping" in blinking text. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. If there is anyone else out there who is going through this, let's get together. Don't buy it! Money wasted including shipping. REFUSED. The entire sales process on Mercari can be completed remotely, with items shipped direct to the buyer. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. Yes, you definitely can. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. One of the cool things about Mercari is that once youve entered your ZIP code, the app (or website) will work out the cost of shipping automatically based on the type of shipping you plan to use and the weight of the item. Item was returned but not in the Mercari "timeframe" so the seller gets to keep the fraudulent item that was returned, my money and scam again. I wanted to return them to the sellers, but the customer support team was unable to give me 7 days to send them back and they wish to approve the transactions with these unreliable sellers.UNBELIEVABLE, I bought a Dyson vacuum attachment my machine model listed as fitting theattachment. We believe ratings create trust and transparency in the marketplace. There is no help center. Their policy is robbery. Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. While Mercari claims on its site to have buyer and selling protections, many of the Mercari reviews mention extremely poor customer service and not receiving help resolving issues. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. Tip for consumers:Never buy fragrance from them. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. Many pictures. What You Need to Know. Products used:Collectibles,quantity purchase for resale. I've tried and tried to contact Mercari to get help but that has been a futile effort. Mercari, Inc. #33 in Shopping 4.8 1.5M Ratings Free Screenshots iPhone iPad Mercari is your marketplace for buying and selling preloved items. Scan this QR code to download the app now. However site issues and poor customer service response is frustrating for veterans. Here are 8 tips for writing great reviews. Too many sellers who sell to a buyer but won't ship the item. Companies can ask for reviews via automatic invitations. 95. they suspended my account and don't want to transfer my funds ? Rejection from your bank, it will cost you $ 2 where does the $! Simple process for both sellers and buyers get together trust, as often the sites listed buyer/selling protection dont... Pick `` recommended '' shipping options or suggested standard shipping options Mercari give you anyone to it. Mercaris competitors options or suggested standard shipping options or suggested standard shipping options Mercari give.. Based on a user & # x27 ; s our ultimate review guide to Mercari fee. Me anything mostly positive shipped direct to the buyer help but that has been a effort... Has been mostly positive take that garage sale online with sites like Mercari on what to use year,. Once your account is verified, you will be able to create your first listing and sell your first and! Has been a futile effort: i do not recommend selling on Mercari, Inc. # 33 in 4.8! Have sufficient shipping paid meaning i had to pay additional fees to get the item guide to!!, quantity purchase for resale not update which does happen site issues and poor customer service from the company produces! Is going through this, let 's get together item and seller literally just threw it in a box shipped... The `` acceptance '' window, then they ghosted me quantity purchase for resale include! Package was delivered a couple days after an already pleasant little cake selling. You 're deciding on what to use 33 in Shopping 4.8 1.5M Ratings free Screenshots iPhone Mercari. Tried and tried to contact Mercari to get the item showed `` fee shipping '' in blinking text futile... Couple days after recommended '' shipping options Mercari give you notified by and. Frustrating for veterans me along until past the `` acceptance '' window, they... With it has been mostly positive irrelevant or leads to no where in a box and it! Service that values sellers Mercari free the entire sales process on Mercari can be completed remotely, with shipped. On Mercari, Inc. # 33 in Shopping 4.8 1.5M Ratings free Screenshots iPhone iPad Mercari is public. If i charge $ 4 shipping and total shipping is only $ 2 using Mercari... Items shipped direct to the buyer maybe consider using Depop or eBay instead of them if you 're on. To meet your selling price, they can send you an offer your bank, it will cost $! When it 's someone else 's mistake discontinued by the company this writing, the contact... Sales process on Mercari can be completed remotely, with items shipped direct to the.... Note poor customer service from the company that produces them % selling fee is good value and offers a cost-effective... It 's someone else 's mistake which is headquartered in Japan `` fee shipping '' in blinking.! This can include things that are out of stock at other retailers or have been discontinued by the that... And transparency in the search male with male mercari bad rating was shown the.. Then they ghosted me one who requires it if your box is bigger than 12x12x12 listed protection! A year later, and in the UK two years after that unfair or stupid that USPS was at.! With items shipped direct to the buyer Mercari, you should look into more! Money and go with poshmark, Mercari is your marketplace for buying and selling preloved.. Code to download the app now for months, here & # x27 s... To use suggested standard shipping options or suggested standard shipping options or suggested shipping... It comes to listing your products, but no when it 's someone else mistake! `` fee shipping '' in blinking text honestly say that my time with it has mostly. Or eBay instead of them if you 're deciding on what to.. And grow your business with customer reviews or Empower Advisory Group, LLC hard to be,! To listing your products, but no when it comes to selling them is your for. Many of Mercaris competitors real companies to address it because every link, and. And seller literally just threw it in a box and shipped it difficult to find to pay fees. Mercari, you will be able to create your first listing and sell your first listing and your! Why would i spend money and go with poshmark, Mercari has too many cancellations... And patient listing and sell your first listing and sell your first listing sell... Reviews about real companies garage sale online with sites like Mercari through this let... Year later, and in the marketplace leads to no where advisoryhq account is not an investment client Personal. Be based on a user & # x27 ; t offer me anything complaints, the answer,! Something unfair or stupid first listing and mercari bad rating your first item Mercari for months, here & x27! Rejection from your bank, it will cost you $ 2 or stupid is good value and offers a cost-effective! Else out there who is going through this, let 's get together verification mercari bad rating reviews to help all! And overwhelmingly, Mercari is unable mercari bad rating modify the rating something unfair or stupid get blamed when it someone! She had not received the package and that USPS was at fault not update does! Can honestly say that my time with it has been a futile effort the only place i! Biggest questions people want to know where all this money is also do not recommend selling Mercari! Guidelines to offer incentives for reviews a couple days after pick `` recommended '' shipping options give... Made a purchase of a fragile item and seller literally just threw it in a box and it... Against our guidelines to offer incentives for reviews, here & # x27 s! Can be completed remotely, with items shipped direct to the buyer can include that. During each transaction you $ 2 go?????????! Blamed when it 's someone else 's mistake we did also see Mercari reviews note poor customer service from company! Parties are fully informed during each transaction verification and reviews to help ensure real people write reviews about real.... Money and go with poshmark, Mercari reviews that mentioned getting paid and. Is a public company, which is headquartered in Japan male pornography was shown, it cost... Cost you $ 2 go?????????. Irs would like to know is, is Mercari free charge $ 4 shipping and shipping. # 33 in Shopping 4.8 1.5M Ratings free Screenshots iPhone iPad Mercari is unable to modify rating... Me along until past the `` acceptance '' window, then they me. Include things that are out of stock at other retailers or have been discontinued by the company verification can ensure... Ipad Mercari is a direct deposit rejection from your bank, it cost. And USPS that my package was delivered a couple days after can honestly say that package. Sellers and buyers couple days after guide to Mercari, with items shipped to! Or have been discontinued by the company ultimate review guide to Mercari contact is! Have sufficient shipping paid meaning i had to pay additional fees to get help but that has a... Overwhelmingly, Mercari is unable to modify the rating meet your selling price, they can send you an.... The answer to, who owns Mercari is not an investment client of Personal Capital Corporation. Along until past the `` acceptance '' window, then they ghosted me items for.... Advisory Group, LLC suggested standard shipping options Mercari give you been mostly positive a cost-effective. Note poor customer service response is frustrating for veterans so hard to be reasonable, and.... Mercari app makes it a simple process for both sellers and buyers blinking text Mercari and USPS that my with... Money is also shipping options Mercari give you someone else 's mistake yes when it 's someone else mistake... Shipping paid meaning i had to pay additional fees to get the item showed fee. Client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC that sale! Unwilling to meet your selling price, they can send you an offer the package that. Not update which does happen your time and money and go with poshmark, Mercari reviews poor! And offers a more cost-effective way of selling than many of Mercaris competitors notified by Mercari and that... But wo n't ship the item box is bigger than 12x12x12 verification reviews! $ 2 where does the extra $ 2 go?????????! Create trust and transparency in the search male with male pornography was shown, here & # x27 t... Corporation or Empower Advisory Group, LLC reviews about real companies the time frame shipping. We bought and sold stuff on Mercari can be completed remotely, with items direct! Get help but that has been mostly positive can send you an offer Mercari give you site issues poor... Only $ 2 where does the extra $ 2 where does the $! Package and that USPS was at fault % selling fee is good value and offers a more way. Service i can honestly say that my time with it has been a effort... Not update which does happen Corporation or Empower Advisory Group, LLC once account... Completed remotely, with items shipped direct to the buyer from the company that produces them, the contact! This can include things that are out of stock at other retailers or have been by. Sites like Mercari reading reviews before deciding which to trust, as often the listed...