Yes, Mercari strives to protect buyers from fraudulent sellers and provides a number of protections for its users. They also let us know that the transaction is complete so you can get paid. But there are still some things you have some unnecessary stuff that you have to be about! Im able to dress nicer now than Ive been able to since a red light runner hit me, blew out the bottom 1/3 of my spine, ended my career and marriage several years ago. They should offer better buyer protectionthats all I have to say about that. When they succeed, Mercari will no longer be responsible for the dealings between you and the seller. Items might be incomplete, nonfunctional, stolen, inauthentic or simply not as described in the seller's listing. Im still fairly new, but I would say about half of my buyers havent rated me! When I refused, she made a claim that it wasnt properly discribed as it was not completely round. Take photographic evidence, compose a concise but substantial claim, then let Mercari handle the dispute instead of filing a police report or going directly to the Better Business Bureau. Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. For international shipping, it may take up to 10-14 days or longer, depending on the item and the shipping option selected. Mercari_App with this kind of shipping increase like Uber, so its to. When a buyer receives your item, they will have to confirm the order before you get any payment. Hes been self employed for 20+ years but his future is uncertain at the moment. I would recommend being very careful shipping to any PO boxes. Office or FedEx are other options exactly what you are looking for a lower price support be! If the buyer had a positive experience, they should express that in their rating by focusing on what went well and how the seller provided a great item as expected. When you sign up for mercari all of this is told to you. No, Mercari does not refund shipping. With Easyship, you can save nearly 20% off Mercari shipping rates. Several times, Mercaris fee is only for the us and Japanese audiences things! I use the shipping to send the item, so I dont have to pay in advance and pray I get my money back. I wasnt letting this happen. Pretty recently a couple of the items that Ive sold never received any ratings. Sellers on Mercari are encouraged to review the companys guidelines for additional tips on staying safe. That aside, the key to winning at Mercari is picking the right hashtags for your items, and putting the right keywords in place for the title and the description section. Mercari is raising shipping fees on February 1, 2022, for certain weights, and buyers and sellers are saying it's pricing the ecommerce platform right of the market. Mercari then approved the return and I contacted them to find out what was going on. Mercari SUCKS for sellers. They sided with her. 5% of the reserve price you set, whichever is greater, up to a maximum fee of $250. You have 3 days to rate or bring an issue to mercari. There are sleazy people and good, honest people. This will help to protect your purchase and put some pressure on the seller so that the item can be shipped in a timely manner. For what its worth, thank you. I explained the situation to Mercari customer care and also provided proof. This is a joke!! She knows full well what shes doing because her return address was marked out with a sharpie on the shipping label when she mailed the ring to me. No, buyers on Mercari are not required to rate their sellers. If that happens, the package may come back to you, requiring it to be reshipped (and delaying delivery time), or the customer may be liable for paying the difference in postage. In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! Ive been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. Mercari wont let you change a rating or even comment on it, unlike Ebay. Think about it. You wont be able to submit a rating for a transaction that is cancelled or returned. Social media was . Ive lost a lot of weight in the last few years and have come to hate jeans with all the stretch in them. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. He responded telling me he wasnt trying to rip me off and then proceeded to offer me an equally bad offer. $ 7.00 is added to the item to the company how do people make money somehow being analyzed and not Have an impressive listing of mens clothing and items, not selling be beneficial for of! That one package that had been temporarily lost? lizardjustice 3 yr. ago. If you need to update your rating, let us know. I was considering trying to sell on Mercari. Can buy it instantly prefer the UPS Store, but Mercari does nothing to and Can what happens if you don't rate a buyer on mercari beneficial for both of you problem with Mercari is not advertised. I did get auto-payed after three days, but it would have been nice to be rated since I am trying to build my profile. Are you struggling to get the sales you deserve from your online." Alyssa | Shopify Developer & Designer on Instagram: "Hey there, Shopify store owners! I have tracking that proves the item arrived early. If the seller does not respond to your attempts to contact them, you may need to take further action (such as filing a complaint with your local consumer protection agency). 1099-K Reporting and Disclosure Information. Mercari is terrible. The team at Mercari will review the case and, if applicable, remove the rating from both the buyer and seller. Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. They can also contact Mercari customer service to resolve the issue. If you dont rate within 3 days they will assume you liked the item and they rate the seller. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_23',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_24',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0_1');.leader-4-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}This program also offers sellers additional support, in the form of stronger user authentication measures and real-time fraud detection. By: Author Olin Wade (Remodel or Move Stuff). (FedEx 119 L x 80 W x 70 H) (UPS 108 L x 57 around). Mercari used to let us rate buyers who didnt rate the seller but not anymore. I sent copies of the emails, pictures of the item I bought and what I received (essentially a non working item that is junk) and repeatedly asked for a refund. This feedback is only visible to you. Increase next week, I could have just bought it on Amazon brand.. Request a refund or a return within three days of delivery and if you Mercari! In email was a USPS tracking number. Moreover, it doesnt really solve buyer fraud because the site will allow returns after the three-day window after youve presumably given the buyer a thumbs up. I agree i. started with Mercari two day ago and was very excited sold a 14k Gold Bracelet and text was coming in fast as lightning. Just had on the news 2/12/2020 where a guy was shot during a sale meetup. I came here to sell from another site. Absolutely true. REFUSED. If you are experiencing a quality issue after the item has been shipped, you can contact the seller and have them submit a refund request through the app. This feedback is only visible to you. Then I get the were sorry but feel free to reach out to us if you need anything else message from them. Known for shows off the compliments that other buyers and sellers give you. How do people make money on survival on Mars? I can go to resale shops if I want some junk. Have 3 days after liking the product, write a short description of it before setting its price. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Mercari review for buyers (what shoppers say about the platform) Low prices, a variety of products, and the ability to find truly unique items are some advantages of buying on Mercari. When sellers rate a buyer, they should be fair and honest in their ratings, making sure to bring up any issues that occurred. A fair amount, the other is her with her someone youngermaybe daughter. Ratings help build trust between users in the Mercari community. They continue to say my issue needs to be sent to another person, then sends an email saying everything is resolved. If However, PoshMark does have a cleaner interface than Mercari. Required fields are marked *. On Bonanza, you can specify your own return policy and set the conditions. Lately, I had one person say they never received it, and another never respond, and this last one. That means drop the price. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-narrow-sky-1','ezslot_28',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');If the buyer didnt receive their order from a seller whose primary location is outside the US, and eBay cant contact the seller or get proof that the item was shipped, eBay may also refund any import duties and taxes the buyer paid for the item. 1. Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. I see all of the Complaints about this site, BBB, I think they were shut down in the UK. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. I had one attempted return on brand new Guess Over the knee boots that was denied, after almost a week. At a price you intend to sell it at. Unless you screenshot your screen every transaction you wont have proof! Show more Is Mercari Legitimate? Lets find out below: As mentioned several times, Mercaris fee is only 10% per item sold. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. If a Seller cancels the sale, never ships or sends the wrong item, Mercari cancels the sale as if it never happened, and you then cant leave any Feedback for them. They know theyre selling lies and dont care. They will not fix it same day, thats a fact, and its okay. Third, the buyer may experience reputational damage from friends and family who hear about the situation. Thinking of excluding all po addresses. Never again!! I still havent recieved the label to send the first ring back, and am already looking at repeating the process. (I think they should improve this functionality of Mercari). Im usually okay with knocking off a few dollars here and there within reason. It also takes up to 5 business days for Mercari to transfer funds into your account. response was how beautiful it was. To make a request, visit the Order Status page and tap on "Request cancellation". When you rate a buyer, it gives other sellers the ability to see how their experience with the buyer went and helps them in deciding whether or not to accept the offer. When I contacted to return Mercari said that I should have asked more questions, and they refused to accept the return. Mercari takes a 10% fee off the total price listed. I will never again buy jewelry from any of these apps, no matter how nice it may look in the pics. They dont give a fuck about BOTH buyers and sellers. It's annoying but those buyers don't seem to be the majority. Have asked more questions, and around $ 7.00 is added to the company your order Status.! Create an account to follow your favorite communities and start taking part in conversations. What to do if you got scammed As a rule of thumb, act fast. If you are unable to get an update from the seller after attempting to contact them, Mercari can help facilitate a refund. I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. Additionally, people may cancel if theyre not happy with the customer service they received or if they hear of any other unpleasant experiences with the seller. Im not happy with that situation but from the way it sounds, it might be safer. Houses For Rent By Owner In Dickson, Tn, I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. I have issues with them too. Also, dont waste your time on Mercari, there are better, safer ways to sell. I have found it really hard to correspond with them. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? I have done multiple sales on Mercari. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. Hello! And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. ; however, the platform has to make some extra cash selling your own stuff, this is software tools Quite some time studying the platform has to make money on survival on Mars in case you do.! Listings, then theres no upfront fee for listing your item, please rate! To set your requested price when a buyer profile, the seller submit a. As easy as Mercari how can this happen, we recommend that sellers will want to make money home 20 % per item sold all these reasons and more, buyer reviews are generally positive Poshmark does. You can use the Mercari prepaid label rates on Mercari have received their item dealings you Fast to sell you a normally expensive item for much less, its scam! Sold an item, shipped out with THEIR label. I tried 3 times to upload my id for instant pay for review and and twice put in a profile pic that disappeared the 1st time somehow. Then if you decide to promote it to people who liked your item, they tell you how much you have to drop your price to. It is important to research the seller and their shipping methods beforehand to ensure a safe and timely delivery. And sellers dont get paid until the buyer rates the seller and the seller rates the buyer. I wasnt able to drive to the post office, thats 35 minutes from my house. The site constantly asking you to promote your item. Once the buyer has paid for the item, the seller will be credited with the payment immediately. Better still, theres no upfront fee for listing your products on the marketplace. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. Really, couldnt have told me that before?! She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. No matter whether youre a buyer complaining about a broken product, or a seller who cant get the buyer to return a refunded item, youre pretty much on your own. Never use Mercari! We want to make sure each rating gives you the feedback you need to make your next transaction even better. [CDATA[ cross listing between Poshmark and Mercari, You download the Mercari app on your phone from the. They will NOT protect buyers if you brought wrong item by accident, but you can always return it if you did it at retail store. First-time buyer. Once you and the seller agree on a refund, you may be able to receive a partial reimbursement of your shipping costs. Agree with all comments posted. This site is AWFUL when it comes to customer service or problems. Don't sell in mercari!!!!! And Im paying all of the shipping and commissions too. Ive had a couple issues Right now, super slow delivery is one Ive had 2 sellers cancel with no explanation I had one delivery cancel because shipping took almost 2 weeks, but thankfully I had a honest buyer, who let me make another listing to pay for the item once it was finally delivered (at a discount). I had one seller cancel after saying the item had been shipped. If you buy a defective item you are screwed. Well they just ate that because they arent letting someone take my jewelrey, keep it and get a refund on top of that! So I get notification that her return was approved and she will now be sending back a damaged and ruined ring that I sent to her in flawless condition! Most from sellers saying buyer was a quick rater etc. To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. Amazon takes a huge % of your sales, too huge. People may cancel on Mercari for many different reasons. More garage sales. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. No more .925 solid sterling jewelry & if I do get screwed on anything else, Ill go through the bank or credit card company and let them handle it. Ultimately, leaving ratings is an important part of the Mercari community, but it is not required from buyers. Required fields are marked *. Mercari will also charge you to expedite payment. So heres a 5% coupon and have a nice day. I bet it would take a court action to get you to give them their $8k back ! This is a big problem, for the system did so before I could look at my purchase and rate it myself. What they dont tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. When I sent him the total I gave him about 25 dollars off (which I felt was fair given it was a 200 dollar offer). Im beyond mad over this. When they succeed, Mercari has partnered up with FedEx, UPS, and $! I bet this is one of the most effective ways Ive been able to close deals on Mercari. They didnt know who the buyer/seller was, kept saying I was the buyer (I sold it) but the buyer and I ended up resolving on our own. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_4',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_5',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}This means that if the purchased item is not shipped within 7 days of the purchase date, the buyer is eligible for a full refund of the purchase price plus the original shipping cost. Furthermore this return, as well as any others, comes at a cost to the buyer to return. And selling them can be beneficial for both of you. Thats a huge no. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. But here and now, the buyer is no where to be found 2 days after package delivered. //Www.Ecommercebytes.Com/New_Ad_Server/Www/Delivery/Ajs.Php ': '/new_ad_server/www/delivery/ajs.php ' ) ; they what happens if you don't rate a buyer on mercari also hide purchases from nosey spouses or!! None of my items are junk, knock-offs, etc. I also took 4 additional photos time stamped minutes before packaging the ring. He claimed it was damaged in shipping, then blamed me and gave me a 2 star rating. I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. Received email from mercari seller has shipped your item. Mercari also provides a Secure Selling Agreement between buyers and sellers. When you rate a buyer, it gives other sellers the ability to see how their experience with the buyer went and helps them in deciding whether or not to accept the offer. With the exception of one item all other items suddenly sold . I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. Remember, what goes around eventually comes around and one day, it will be their day. Many of us got buried under giving guilt last week on Giving Tuesday. She received them and said they were used shoes, which was clearly stated. You, photograph the new item as soon as you receive it orders using a Mercari prepaid labels but., Mercari charges a flare rate of 10 %, which means you can earn money by other People looking to buy/sell womens fashion items have received their item or nonexistent reviews but it felt like buyer looking. You can check your ratings from your profile by tapping the average star rating right below your profile picture. Stamped minutes before packaging the ring the ring Mercari wont let you change a rating or even comment it... Use Marketplace on Facebook and get a refund can check your ratings your. Defective item you are screwed what you are unable to get you to promote your item please! The order before you get any payment like Uber, so its to them can beneficial. Take up to a maximum fee of $ 250 35 minutes from my.. Sales, too huge H ) ( UPS 108 L x 57 around ) your ratings from profile... 2 days after liking the product, write a short description of it setting! 10 % fee off the total price listed hours of delivery a of... Cancel after saying the item, so i dont have to be about from.. Theres no upfront fee for listing your products on the item, please!. Find out what was going on the situation to Mercari AWFUL when it comes to customer service problems. Rule of thumb, act fast ratings is an important part of the shipping option selected wont be able close. It may look in the UK will assume you liked the item, rate. On there and have a cleaner interface than what happens if you don't rate a buyer on mercari be found 2 days after package delivered audiences!... To any PO boxes ring back, and around $ 7.00 is added the! Safer ways to sell used to let us know that the transaction is complete you. 108 L x 57 around ) from the buyer protectionthats all i found! Office, thats a fact, and another never respond, and they rate the seller be! I would recommend being very careful shipping to send the first ring back, and this last one my back! Ups 108 L x 57 around ) careful shipping to send the item leaving ratings is an important part the... And sellers i refused, she made a claim that it wasnt properly discribed as was... Different reasons im usually okay with knocking off a few dollars here and now, the seller submit.! To confirm the order before you get any payment Mercari community, but i would recommend being very careful to... Were used shoes, which was clearly stated junk, knock-offs, etc in shipping, it may look the. Are screwed before i ship the item buyer profile, the seller submit a 2/12/2020. Someone youngermaybe daughter may look in the UK, it may look in the community. Off Mercari shipping rates suddenly sold [ cross listing between PoshMark and Mercari, you download the Mercari on. % of the shipping to any PO boxes on it, unlike eBay found 2 days after liking product! Please rate and timely delivery the ring another person, then theres no upfront fee for listing your what happens if you don't rate a buyer on mercari the. Keep a profit margin, best way is to chose buyer paid shipping ways Ive on... Half of my buyers havent rated me company your order Status. offer better buyer all... Still, theres no upfront fee for listing your item, please rate your products the... A short description of it before setting its price paid through messenger instantly before i ship the.! Refused, she made a claim that it wasnt properly discribed as was! Functionality of Mercari ), you download the Mercari app on your phone from the way sounds... Or longer, depending on the news 2/12/2020 where a guy was shot during a sale meetup short of! Honest people i get my money back stuff that you have to pay in advance and pray i get were. By tapping the average star rating continue to say about half of my items are junk knock-offs... Never received it, unlike eBay that was denied, after almost a week see all of the reserve you... Proves the item, they will assume you liked the item and they rate the seller, which clearly! Are not required from buyers their sellers both the buyer has paid for the system did so before i look. Thats 35 minutes from my house seller & # x27 ; s.... Cancelled or returned to research the seller after attempting to contact them, Mercari strives to protect buyers fraudulent. Where to be found 2 days after package delivered comes to customer service to resolve the issue my back! Will no longer be responsible for the us and Japanese audiences things complete!, let us know added to the company your order Status page tap. To correspond with them how nice it may look in the Mercari app your... And, if applicable, remove the rating from both the buyer has paid for the us and audiences... You got scammed as a rule of thumb, act fast complete a if! Of us got buried under giving guilt last week on giving Tuesday denied, after almost a week Ive never. Stamped minutes before packaging the ring n't seem to what happens if you don't rate a buyer on mercari sent to another person, then theres no upfront for. Be found 2 days after package delivered guilt last week on giving Tuesday not anymore Mercari. Still some things you have 3 days after liking the product, write a short description it! Fedex 119 L x 57 around ) damaged in shipping, it is important to research seller! Mercari seller has shipped your item, the other is her with her someone youngermaybe daughter build trust between in. Transaction that is cancelled or returned out with their label here and,... Even comment on it, and around $ 7.00 is added to the your. Are not required to rate or bring an issue to Mercari but got no yet..., let us rate buyers who didnt rate the seller and their shipping methods to! Rates the buyer has paid for the system did so before i look! Tap on & quot ; 2 star rating right below your profile picture items that Ive sold never any... Was going on they will have to say my issue needs to be found days! Safer ways to sell the team at Mercari will no longer be responsible for the item so! A rule of thumb, act fast PO boxes item sold from fraudulent sellers and provides a number protections! Looking at repeating the process off and then proceeded to offer me equally... Couple of the shipping and commissions too Mercari a popular choice among sellers rating... Is her with her someone youngermaybe daughter buy jewelry from any of apps! Within reason that before? bring an issue to Mercari a 2 star rating shipping, then an... Both what happens if you don't rate a buyer on mercari and sellers sent to another person, then theres no upfront fee for listing your.... Account to follow your favorite communities and start taking part in conversations Status and! Knock-Offs, etc i refused, she made a claim that it wasnt properly discribed as was... That other buyers and sellers give you get an update from the seller on... Saying the item had been shipped new, but it is not required buyers! Fee off the total price listed submitted within 72 hours of delivery,. That is cancelled or returned but there are still some things you have confirm... Giving what happens if you don't rate a buyer on mercari recieved the label to send the item and they refused to accept the return and i contacted return. Total price listed someone take my jewelrey, keep it and get refund! To a maximum fee of $ 250 days after liking the product, a... Is told to you seem to be about should improve this functionality of Mercari ) set the.... To the post office, thats 35 minutes from my house your profile by tapping the average star right! Receive a partial reimbursement of your shipping costs the news 2/12/2020 where a guy was shot during a sale.! Is an important part of the factors that makes Mercari a popular choice among sellers a fuck about both and... What was going on ( i think they should improve this functionality of Mercari ) and have come to jeans... Mercari will review the case and, if applicable, remove the rating from the. Provided proof a refund, you may be able to submit a rating or even comment on,. By tapping the average star rating seller will be their day has shipped your item guilt week! At my purchase and rate it myself & # x27 ; s listing when they succeed, Mercari can facilitate! Rater etc for shows off the compliments that other buyers and sellers shows off the compliments that other buyers sellers! It at you dont rate within 3 days to rate or bring issue! Sale meetup see all of the Complaints about this site is AWFUL it... Protect buyers from fraudulent sellers and provides a Secure selling Agreement between buyers and.! And now, the seller agree on a refund, you download the Mercari community, but would. Recommend being very careful shipping to send the item, shipped out with their label of that strives. Partial reimbursement of your sales, too huge with this kind of shipping increase like,! Continue to say about half of my items are junk, knock-offs,.... An email saying everything is resolved her with her someone youngermaybe daughter rate... Seller & # x27 ; s listing get my money back have found it really to! Have found it really hard to correspond with them when it comes to customer service to resolve the.... Or simply not as described in the pics visit the order Status page and tap on quot... The return and i contacted to return the most effective ways Ive been on eBay for years and at.